What do people want when they come into your place of business or contact you? What makes them choose your product over someone else’s? The specific answer to those questions can only come from your satisfied clients. However, I can address the general answers to help you get started on acquiring satisfied clients in the first place.
We all want the same things when doing business. We want quality products and good service at a low investment. That’s the bottom line. Is that what you provide? If so, shout it from the rooftops! Few companies can provide all three. With that being the case, you will need to learn how to address which of the three you don’t provide.
If you provide quality and service, but not at the lowest investment, your service better be exceptional. There is a perceived value for excellent service. People actually don’t mind spending a little more money for something if they feel the service is great. If you aren’t sure about that, think about the last time you left a tip at a restaurant.
Learn how to ooze quality and service. This begins with their first impression of your business whether it’s in person, over the telephone or on your web site. Everything should be first class. continue reading
No comments:
Post a Comment